Over the last few years, I have been working at the Head of Customer Success, which for many might seem a strange change of pace from the HR Technology Consultant/Expert/Whatever. However, it is not that far from what I had been doing. A lot of my career had been spent in project delivery roles ofContinue reading “What is Customer Success?”
Category Archives: Change Management
10 things to do in 2010
While we are still in the first few weeks of the new year I through it would be good to look at come of the things you should focus on during 2010 to. In no particular order here is my list of 10 things to do in 2010: Have an HR/Talent Management/Recruiting application blueprint TheContinue reading “10 things to do in 2010”
HR Technology Best Practice
Over night I received the results from Cedar Crestone’s 2008-2009 HR Technology survey, while I am yet to digest the full report, a quick review of the document and the assocaited press release reveal some interesting facts. Oh, the statistics are mainly North American focused but if history has shown me anything they predict aContinue reading “HR Technology Best Practice”
The business value of social networks
Tuesday night I was on a panel for the NSW Knowledge Management Forum with three others, Laurie Lock Lee, Tania Maley & Jodie Miners who was roped in as Tania was running late. I have to admit I was a bit hesitant before the event given Laurie has just completed a PhD in the valueContinue reading “The business value of social networks”
This week in Sydney
Arrived in Sydney late Monday evening for a very busy week, lots of meetings, attending Web Directions, Port 80, AussieTUB, presenting at a user group on Change Management and sitting on a panel for the NSW Knowledge Management forum discussing the value of social media and networking for business. During Web Directions I might liveContinue reading “This week in Sydney”
Change management approaches
As I mentioned over the last few weeks I have been through some training in PRINCE2 project management and change management, provided by a local vendor Project Laneways (a bit of plug they are highly recommended and say I sent you), the end result I am a PRINCE2 Practitioner and certified in the Principles ofContinue reading “Change management approaches”
Change management and technology implementation
For many years I have felt that change management has been one of the most underrated and overlooked component during technology implementation. (For the IT folks out there I am NOT talking about change control I am taking about the people and organisation aspects.) I have been involved in change management from several perspectives andContinue reading “Change management and technology implementation”
Organisational change management
While there are lots of reasons for project failures, both IT and non IT, a major reason is poor execution of organisational change management. During the implementation of the project each individual impacted needs to come to terms with the change. Back in 2000 William Bridges and Susan Mitchell Bridges provided a good way ofContinue reading “Organisational change management”
How important is user experience?
Very! Critical! I have always believed that user experience is one of the most critical aspects to all products and services, include software. Which is why when I purchased my Gapingvoid cards a couple of weeks ago I picked this design. A positive user experience makes not only initial deployment but also ongoing support ofContinue reading “How important is user experience?”
Blasts from the Past
Over the last couple of days I have been looking for inspiration on what to blog about, so I started researching a couple of topics on communication, collaboration and employee engagement. Funny enough I found some of my old posts, so I thought instead of writing something new I would give you “5 Blasts fromContinue reading “Blasts from the Past”
Michael Specht 