About

Michael is a coach, mentor, trainer and speaker looking at customer value in product lead organisations.

Who am I?

I specialise in the delivery of customer value in product lead organisations. Over the last 10 years, I have become a disciple of Customer Success, lean and agile all with a focus on delivering value to the end customer.

Over the last 25 years I have worked in a multitude of roles in the Human Resource Technology Industry ranging from software development, change management and project management both in Australia and overseas.

Michael is based in Melbourne Australia

Past Experiences

Head of Customer Success at Timely
(2018 – Now)
Timely is the worlds smartest booking software. Effortlessly manage your appointments, clients, sales, staff, stock, reporting & more!

Head of Customer Success at Bridge
(2017 – 2018)
Bridge is an easy to use app for tradies that want to streamline their business by professionally handling new customer leads, right through to quotes, invoices and payments.

Head of Customer Success at HROnboard
(2015 – 2017)
Ensuring our customers receive value from using our software. Fairly simple in concept but generally tough to execute.

Also involved in partner development and international expansion.

Disclaimer
The views expressed here are mine and not that of my current, future or past employer’s or anyone else for that matter. My employer might disagree with what I post, you might disagree, even I might look back and disagree with myself as well. If you do disagree please comment on the post and let me know your thoughts.

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