Value of Kanban

Kanban boards are all the rage and have been for a long time now. Most “planning” software has some form of Kanban view of your data – heck even big old Salesforce gives you a “kanban” view of things. But the real value of a “real” Kanban board is in the underpinning values used toContinue reading “Value of Kanban”

How does Agile apply to Operations?

Much of my working career has involved a mixture of project delivery and operations and while the technology has changed since the 90’s what defines excellent project delivery or great operations hasn’t. Excellent project delivery is all about time, cost and quality/value-added and operations is about the processes and services that continue to deliver valueContinue reading “How does Agile apply to Operations?”

What are your customer’s desired outcomes?

Any student of Customer Success should know the definition of Customer Success from Lincoln Murphy: Customer Success is when customers achieve their Desired Outcomes through their interactions with your company. Nice and simple. Lincoln and others have explored this concept in lots of detail, and the Desired Outcome boils down to two different parts: RequiredContinue reading “What are your customer’s desired outcomes?”

Business agility

Agile is not new! Although if you listen to many current business leaders it is the latest in innovative thinking that will save the world and their business. They are partially right, but it’s not new. Agile was “born” in early 2001 at a small gathering of software development pioneers in Utah. Out of thisContinue reading “Business agility”

What is Customer Success?

Over the last few years, I have been working at the Head of Customer Success, which for many might seem a strange change of pace from the HR Technology Consultant/Expert/Whatever. However, it is not that far from what I had been doing. A lot of my career had been spent in project delivery roles ofContinue reading “What is Customer Success?”

The Five Horsemen and you

A rambling post of thoughts for you. For a few years there has been talk of the “five horsemen” of tech – Apple, Facebook, Amazon, Google, and Microsoft. The opinion of having Microsoft included has varied over time the final number doesn’t matter, these five organisations are massive – in terms of impact, revenue, employeesContinue reading “The Five Horsemen and you”

4th Australian HR Technology Survey

  Earlier this week Navigo Research opened up our 4th Australian HR Technology Survey. The survey examines the local HR Technology landscape and specifically focuses on vendors/solutions used, satisfaction, expenditure and future trends. The resulting free report is designed to provide organisations with the information to plan, justify and execute HR technology projects. If youContinue reading “4th Australian HR Technology Survey”

HR Technology Conference

Next week I am heading off to Las Vegas to attend the 16th Annual HR Technology Conference. This will be my second visit to the conference, the last was in 2001/2002. That time the event was held in Chicago and was an amazing experience back then. I can only imagine the improvements over the lastContinue reading “HR Technology Conference”

Navigo Research 3rd Australian HR Technology Report

One of the first things I did after joining Navigo Research was to pick up the finalisation of the HR Technology Report. As of this week the report has been finally made available and can be downloaded over on the Navigo Research web site. (Yes it was late – long story for another time.) TheContinue reading “Navigo Research 3rd Australian HR Technology Report”