It’s all about your customers, stupid!

Shareholder value is the dumbest idea in the world. Shareholder value is a result, not a strategy… your main constituencies are your employees, your customers and your products…. Jack Welch 2009 There is a lot more to that quote, so read the article. The key message I want to call out is that customers andContinue reading “It’s all about your customers, stupid!”

Collaboration the key to high performing teams

If you ask a business leader what they want from their teams, often you will hear one word – collaboration. Collaboration in the workplace has many benefits which have been written about all over the Internet so we won’t delve into them here. Instead, we shall move forward with an assumption – collaboration is goodContinue reading “Collaboration the key to high performing teams”

The balance beam for business

If you are a parent, you will know the value of letting your kids play on a balance beam – it builds balance, stability, body awareness and coordination. These are some of the most crucial gross motor skills a child can learn. In business similar “gross motor skills” are critical to an organisation’s success –Continue reading “The balance beam for business”

How does Agile apply to Operations?

Much of my working career has involved a mixture of project delivery and operations and while the technology has changed since the 90’s what defines excellent project delivery or great operations hasn’t. Excellent project delivery is all about time, cost and quality/value-added and operations is about the processes and services that continue to deliver valueContinue reading “How does Agile apply to Operations?”

Employee Engagement and Social Media

Over the last 2 weeks I have been giving a series of presentations looking at how social media (and Enterprise 2.0) can drive employee engagement. While the slides are available on slideshare for download I wanted to give a bit of context. As part of preparing the presentation I came across a presentation by SusanContinue reading “Employee Engagement and Social Media”

Leaders are temporary

A couple of years ago the Collab@Work blog wrote a very interesting article on how leadership in MMORPG’s, such as World of Warcraft is temporary. They provided reasons why in these MMORPG’s it makes sense to have temporary leaders: In those games, leadership is a temporary position. At one point in time, you’re leading, theContinue reading “Leaders are temporary”