It’s all about your customers, stupid!

Shareholder value is the dumbest idea in the world. Shareholder value is a result, not a strategy… your main constituencies are your employees, your customers and your products…. Jack Welch 2009 There is a lot more to that quote, so read the article. The key message I want to call out is that customers andContinue reading “It’s all about your customers, stupid!”

Collaboration the key to high performing teams

If you ask a business leader what they want from their teams, often you will hear one word – collaboration. Collaboration in the workplace has many benefits which have been written about all over the Internet so we won’t delve into them here. Instead, we shall move forward with an assumption – collaboration is goodContinue reading “Collaboration the key to high performing teams”

The balance beam for business

If you are a parent, you will know the value of letting your kids play on a balance beam – it builds balance, stability, body awareness and coordination. These are some of the most crucial gross motor skills a child can learn. In business similar “gross motor skills” are critical to an organisation’s success –Continue reading “The balance beam for business”

The value of transparency in business

Transparency is a relatively new concept in the world of business. How do I know? First, I took a look in The Penguin Book of Business Wisdom for a mention of Transparency and nope. So in 1998 when the book was published to cover the “Must-have collection of Business Quotations, Thoughts and Anecdotes for everyContinue reading “The value of transparency in business”

Value of Kanban

Kanban boards are all the rage and have been for a long time now. Most “planning” software has some form of Kanban view of your data – heck even big old Salesforce gives you a “kanban” view of things. But the real value of a “real” Kanban board is in the underpinning values used toContinue reading “Value of Kanban”

How does Agile apply to Operations?

Much of my working career has involved a mixture of project delivery and operations and while the technology has changed since the 90’s what defines excellent project delivery or great operations hasn’t. Excellent project delivery is all about time, cost and quality/value-added and operations is about the processes and services that continue to deliver valueContinue reading “How does Agile apply to Operations?”

Business agility

Agile is not new! Although if you listen to many current business leaders it is the latest in innovative thinking that will save the world and their business. They are partially right, but it’s not new. Agile was “born” in early 2001 at a small gathering of software development pioneers in Utah. Out of thisContinue reading “Business agility”