Shareholder value is the dumbest idea in the world. Shareholder value is a result, not a strategy… your main constituencies are your employees, your customers and your products…. Jack Welch 2009 There is a lot more to that quote, so read the article. The key message I want to call out is that customers andContinue reading “It’s all about your customers, stupid!”
Tag Archives: Customer Value
The value of transparency in business
Transparency is a relatively new concept in the world of business. How do I know? First, I took a look in The Penguin Book of Business Wisdom for a mention of Transparency and nope. So in 1998 when the book was published to cover the “Must-have collection of Business Quotations, Thoughts and Anecdotes for everyContinue reading “The value of transparency in business”
Value of Kanban
Kanban boards are all the rage and have been for a long time now. Most “planning” software has some form of Kanban view of your data – heck even big old Salesforce gives you a “kanban” view of things. But the real value of a “real” Kanban board is in the underpinning values used toContinue reading “Value of Kanban”
Michael Specht 