Good the bad and the ugly or is it a storm in a tea cup?

About 2 hours ago Twitter announced they were stopping their SMS notification service outside of the US, Canada, UK and India as it was costing them too much money. Now I completely understand a business needs to make money and the a free service cannot last forever but the way this change has been implemented is poor customer service. (See GetSatisfaction for a feeling on the change from their users.)

The announcement is effective immediately, not tomorrow, next week or next month, NOW! A bit like when they limited SMS notifications to 250/week with no notice. I guess we could say at least they told us this time.

Twitter had a perfect opportunity to provide premium services to customers willing to pay! For a company with no business model so far this might have been a good starting point for revenue generation.

I guess time will tell if the decision impact usage of the tool.

2 thoughts on “Good the bad and the ugly or is it a storm in a tea cup?

  1. Mate, you are so on the money, re the Opportunity Lost. Twitter for my mind, is the web 2.0 test case., in terms of monetisation and ultimate success. Not Facebook and their absurd valuations.

    If Twitter makes it, then all will be well….at least in the web 2.0 world

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