Good the bad and the ugly or is it a storm in a tea cup?

About 2 hours ago Twitter announced they were stopping their SMS notification service outside of the US, Canada, UK and India as it was costing them too much money. Now I completely understand a business needs to make money and the a free service cannot last forever but the way this change has been implemented is poor customer service. (See GetSatisfaction for a feeling on the change from their users.)

The announcement is effective immediately, not tomorrow, next week or next month, NOW! A bit like when they limited SMS notifications to 250/week with no notice. I guess we could say at least they told us this time.

Twitter had a perfect opportunity to provide premium services to customers willing to pay! For a company with no business model so far this might have been a good starting point for revenue generation.

I guess time will tell if the decision impact usage of the tool.