Following my post yesterday about Facebook I found a great post from Jim Benson about about how your approach to your employees directly impacts your success.
The family that owned the restaurant had two long time trusted employees who served as managers. The family knew the restaurant was in good hands. When the long term employees left, the family was worried. Fast food restaurants hire young, minimum wage workers who often slack off or even steal from the register.
The owners felt they needed to keep an eye on the restaurant. So they installed cameras.
This created an environment of US vs THEM with employees just keeping busy so the owners did not call them up to find out what was going on.
So the employees found themselves filling full salts, cleaning clean floors and hiding directly underneath the cameras in the “blind spots” just to have a simple conversation. They never wanted to appear “not busy.”
As a team, the employees only could rally around one thing – their hatred of the cameras. They couldn’t talk to each other, learn about each other, or learn from each other. They could all merely mindlessly perform the already-satisfied chore list.
One by one, the other employees all left. None of them would ever become the new long-time and trusted employees because trust was never allowed to develop.
Not a way to run a successful organisation. Will the owners blame the young Gen Y workers not having the right work ethic or is there a deeper issue? Could it be that they never developed a trust relationship with their employees? Did they engage with them? Just because your employee’s look busy does not mean they are actually productive, and servicing your customers.