The user experience

Dean Wong over at the Job Blog has a great reminder to us all about managing user trust and expectations.

I’m sure Dean meant this in his post, however I try to look at this from a customer point of view. It does not matter what you do you need to manage the trust and expectations of your customers. If you run a blog that is the readers, a web site or software application the users and if you are in HR your customers are the employees/management and other business stakeholders.

Dean also pointed me to an interesting item at Fortune on Websites that Appeal to Job Hunters.