Sam Greengard from Workforce.com interviewed (registration required) Kevin Wheeler of Global Learning Resources who provided several different measures around the quality of a hire. The high level listing is:-
- Goal Completion
- Capacity
- Motivation
- Knowledge and Skills
- General Performance
- Problem-Solving Skills
- Experiential Contributions
- Customer Compatibility
- Work-Group Compatibility
- Organizational Compatibility
- Change/Learning Attitude
While I personally think the list is a good start the interview does not resolve one of the fundamental’s, getting to hard core numbers.
The measures are the things that would be assessed as part of a 90 day performance review (I hate “probation review”) and are mainly subjective by the reviewer. This limits the credibility of the results as they are open to interpretation. Which is a pity.
A formal 90 performance review process for all new starters would give you the ability to produce a metric like percentage of new hires performing at level X. While based on a subjective assessment it is still something but should not be the only metric provided around quality of hire.
Michael Specht 