Blogs & Social networks for internal communications

Via Enterprise RSS.

Charlene Li talks about Razorfish using blogs and other social tools for internal collaboration and knowledge management. Interesting post. Charlene wonders if such an arrangement displaces traditional KM systems? I would say yes it will!

Blogs are about opening up conversations with people, as we have seen recently with Scoble. By opening up conversation you are sharing, and this create a shared knowledge. Which I believe is the bottom line when it comes to KM (others will disagree). If we look back over the last 10,000 years societies before us had very good methods of knowledge management, sharing.

Blogs, Wikis, RSS and other similar tools provide a direct, open, transparent, timely and personal means of communication. When we overlay the current search technologies we have a fantastic method of managing our knowledge, whether internal or external it can be managed. Entries in there tools can be categorised, searched, indexed, commented on and developed further.

I am interested in Forrester’s vision of the future when an employee joins an organisation. I would love to see further bits added to this, but right now most organisation struggle to have a desk, computer and phone when a new employee arrives. I will just wait until we have all learnt how to crawl with respect to day one triggers before I get too ahead of myself.

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