About 2 hours ago Twitter announced they were stopping their SMS notification service outside of the US, Canada, UK and India as it was costing them too much money. Now I completely understand a business needs to make money and the a free service cannot last forever but the way this change has been implemented is poor customer service. (See GetSatisfaction for a feeling on the change from their users.)
The announcement is effective immediately, not tomorrow, next week or next month, NOW! A bit like when they limited SMS notifications to 250/week with no notice. I guess we could say at least they told us this time.
Twitter had a perfect opportunity to provide premium services to customers willing to pay! For a company with no business model so far this might have been a good starting point for revenue generation.
I guess time will tell if the decision impact usage of the tool.
Popularity: 13% [?]
Want more content like this? Subscribe by RSS or by Email.
2 responses so far ↓
1 Pyrmont // Aug 15, 2008 at 11:11 am
Mate, you are so on the money, re the Opportunity Lost. Twitter for my mind, is the web 2.0 test case., in terms of monetisation and ultimate success. Not Facebook and their absurd valuations.
If Twitter makes it, then all will be well….at least in the web 2.0 world
2 Twitter SMS delivery // Sep 13, 2008 at 9:01 am
[...] directly to your mobile phone via SMS, Tweet2SMS. Basically this is to replace the service that Twitter shutdown about 3 weeks ago for users outside of the US, Canada, UK & [...]
Leave a Comment